Delivery

Cako Same-Day Delivery

Cako's dessert delivery service is the most convenient way to get cupcakes and other treats in San Francisco. Send Cako as a tasty and memorable gift for a special someone or valued business partner. Or, use delivery as a hassle-free way to cater your next office party, birthday or other event. No need to make a separate trip to the store - just have your order delivered to your home, office or event location. Same-day delivery is available on most products if you place your order 90 minutes before the next delivery window. Or, schedule your delivery up to 60 days in advance, so you can give yourself one less thing to worry about.

Photo cupcakes are also available for same-day delivery. They are a great way to customize and add personality to your gift or party. Order them on the website, or with the free Cako app for iOS and Android. It only takes a few minutes to create your own custom photo cupcakes, and you can get them later that day with our same-day delivery service.

Delivery Area & Hours

We currently deliver to the following cities:

Delivery hours are Monday through Friday, 9:00am - 7:00pm. We schedule delivery in 2-hour windows: 9:00am - 11:00am, 11:00am - 1:00pm, 1:00pm - 3:00pm, 3:00pm - 5:00pm, and 5:00pm - 7:00pm. We may not offer delivery or have limited hours on major holidays.

Placing a Delivery Order

Add an item to your cart and enter a valid delivery address, including ZIP code, to select a delivery date and window, and calculate your delivery fee.

To ensure the successful delivery of your order, please double-check all delivery information before placing your order. This includes the recipient's name, the delivery address and the delivery date and window. Also, please include detailed delivery instructions - for example, to ask for a certain person or leave the package with a doorman or receptionist - if applicable. We are not responsible for incorrect or incomplete delivery information.

Also, please make sure that you (or the specified recipient) will be available to receive the delivery within the selected 2-hour window. We are not responsible for failed delivery attempts where the recipient is not available during the delivery window. When sending gifts, we recommend that you contact the recipient to make sure they will be available at the delivery address at the given time.

All delivery orders are subject to a delivery fee and a service charge, which are visible in your cart upon checkout. The delivery fee may vary, depending on distance traveled and other factors. A service charge is added to all delivery orders to cover the cost of delivery operations, customer service and system maintenance. Delivery fees and service charges are not refundable after an order has been scheduled for delivery.

Delivery Attempts & Retries

The delivery fee allows for one (1) delivery attempt per order. We do everything possible to make sure that your order arrives on-time and in good condition. However, we cannot guarantee on-time arrival due to weather, traffic or extenuating circumstances. We use third-party couriers to provide delivery service, so occasionally there can be a mix-up or miscommunication. If something goes wrong with your delivery, please contact us, and we will try to make it right.

In the event that the first delivery attempt fails, we will contact you, as soon as we know about the failure. If you choose to re-attempt delivery, you will be charged an additional delivery fee for each attempt. You may also choose to pick up the order from our Metreon store location. In that case, we will hold your order for 24 hours. After that, your order will be discarded, and you will have to place another order. Delivery fees and service charges are not refundable for delivery orders that are picked up.

More Questions?

Please visit the main Help page for more information.