Delivery Information

We always do everything possible to make sure that your order arrives on-time and in good condition. However, we cannot guarantee on-time arrival, due to weather, traffic and other extenuating circumstances. We primarily use third-party couriers for delivery service, so occasionally there may be a mix-up or miscommunication. If something goes wrong with your delivery, please contact us at orders@cako.com, and we will try our best to make it right.

Thank you for being a Cako customer!

Same-Day Delivery

Cako’s same-day delivery service is the most convenient way to get cupcakes and other treats in San Francisco and nearby cities.

Send Cako as a tasty and memorable gift for a loved one or valued business partner. Or, use delivery as a hassle-free way to cater your next office party, birthday or other event. No need to make a separate trip to the store - just have your order delivered to your home, office or event location. We deliver seven days a week and most holidays.

Same-day delivery orders must be placed at least 90 minutes before the next delivery window. You may also schedule your delivery up to 60 days in advance, so you can give yourself one less thing to worry about.

You can order custom printed edible toppers with your cupcakes or minis. These items are also available for same-day delivery, with the same restrictions listed above.

Visit the Photo / Logo Cupcakes page for more information.

Delivery Area

We currently deliver to San Francisco, Daly City, Brisbane and South San Francisco.

At checkout, enter your delivery address with ZIP code and any special instructions. We will confirm that your address is in our delivery area and show you any fees and charges that apply.

Delivery Hours

Our delivery hours are weekdays 9am - 7pm and weekends 11am - 7pm.

Deliveries are scheduled in 2-hour windows starting at 9am (weekdays only), 11am, 1pm, 3pm and 5pm.

We may not offer delivery on some major holidays, and we may close delivery dates and/or windows based on availability. Details are available at checkout.

Placing Delivery Orders

To ensure the successful delivery of your order, please double-check all delivery information before placing your order. This includes the recipient’s name, the complete and correct street address, the delivery date and window and any special instructions. Also, we ask that you include a contact phone number, in case we need to call you or the recipient about any delivery issues. We will not call this phone number for any reason other than to complete your order.

In addition to providing correct delivery information, please ensure that you (or the specified recipient) will be available to receive the delivery during the selected 2-hour window. When sending gifts, we recommend that you confirm with the recipient that they will be available at the delivery address at the given time.

We are not responsible for incorrect or incomplete delivery information, or for failed delivery attempts where the recipient is unavailable or unresponsive.

Fees & Charges

A minimum $15 delivery fee and a 10% service charge apply to all delivery orders. The delivery fee may vary, depending on distance traveled and other factors. You will be able to review the specific amounts at checkout. Delivery fees and service charges are non-refundable.

We charge these fees to cover the cost of delivery operations, customer support and system maintenance involved in providing same-day delivery service to our customers.

Failed Attempts & Retries

Your delivery fee allows for one (1) delivery attempt per order. In the event of a failed delivery attempt, we will contact you as soon as we are informaed by the courier.

If you choose to re-attempt delivery, you will be charged an additional delivery fee for each subsequent attempt. You may attempt delivery to the same address or a different address - in either case, the delivery fee will be charged. Service charge is not charged for additional delivery attempts.

You may also choose to pick up the order from our Metreon store location. In that case, we will hold your order at the store for 24 hours. After that, your order will be discarded, and you will have to place another order. Delivery fees and service charges are non-refundable for orders that are picked up after a failed delivery.

Other Questions?

If you have any other questions or any special requests, please contact us at orders@cako.com. Thanks for visiting Cako.com!