Customer Service

Hours & Contact Info

Cako Customer Service is available Monday through Friday, 9:00am - 5:00pm Pacific Time.

The best way to contact us is via email at orders@cako.com.

Order Status

You will receive a confirmation email shortly after you place your order. This email is sent to the email address you used to create your account. Please contact us if you do not receive this email within a few minutes of placing your order.

Your order confirmation email contains a link to a web page with the details of your order. That page also shows the current status of the order. You can also sign into your account to view your order history.

Pickup Orders

When picking up your order from a Cako store location, you will be required to present your photo ID and credit card. In addition, please have your order number handy, so we can make sure you get the right items. We currently only allow pick-ups at the Metreon location.

If you do not pick up your order within 24 hours, we will discard your order, and you will have to place another order.

Delivery Orders

Visit our Delivery help page for more information on our convenient same-day dessert delivery service.

Product Availability & Substitutions

We sell out some products and flavors on occasion. If we cannot fulfill your order with the exact products and flavors you have selected, we will attempt to contact you via email and/or phone. You will have the opportunity to substitute items or cancel your order at that time. If we are unable to reach you, we will choose substitutions for the out-of-stock items for equal or greater value.

Return & Refund Policy

Returns and exchanges are not allowed for any food items that are purchased online or in-store. Refunds will be considered on a case-by-case basis.